Frequently Asked Questions
Q: When do I pay for my order?
A: Full payment is required at least 1 week before delivery/pick-up date. Invoices not paid in full before event, will result in automatic cancelation without further communication.
Q: Will you deliver my order?
A: Order pick up will be located at:
6788 Refugee Rd Canal Winchester OH 43110.
A delivery fee of $10 will be applied to orders that require delivery. Delivery & set-up is free for cakes with 3 or more tiers.
Q: Do you accept credit cards?
A: Yes; we'll send you an invoice via email. The invoice will contain a "PAY INVOICE" option that allows you to securely and conveniently pay online.
Q: What is your refund policy?
A: Due to every order being a custom made order, we do not offer refunds in any form. Deposits are non-refundable.
Q: Do you ship custom cakes?
A: Due to the fragile nature of the cake and cake decorations, we can not be certain your cake will arrive intact; therefore, no we do not ship custom cake orders.
Q: Do you offer Gluten-free, egg free or vegan products?
A: Yes, ShuGar Daisy's currently offers Vegan specialty cakes and cupcakes.
Q: Do you make wedding cakes?
A: Yes the normal serving price applies.
Q: Does my order include any decoration accessories?
A: Your order does not include any decoration accessories. This includes, but not limited to, cake stands, cupcake stands, cakepop stands, cutting knives, cake candles or any of the like accessories. However, in some instances, we may be able to offer accessories that you may purchase / rent for an additional fee.
Q: How much time in advance do you need for custom orders?
A: Every cake is made to order; to the clients specifications. Minimum 2weeks notice is preferred, but not required. In instances where we receive short notice, we can most certainly still offer a great cake to meet the clients deadline.
Q: Do you deliver outside of Columbus?
A: Yes. However, a $.89 per mile, round trip delivery fee will be required BEFORE the cake is expected. The mileage will be determined via the Google Maps App and the client must provide the address
Q: Do you offer printing of pictures on cakes and cupcakes?
A: Yes. An additional $7 will be added to the amount of the order for pictures added to a cake and edible image cupcakes are $3 each or $36 per dozen.
Q: Do you make adult themed cakes?
A: Yes. We do not discriminate. If you have an adult themed cake in mind contact us and we can create your vision.